Contact Velour Club
Our dedicated support team is here to assist you. We aim to respond to all inquiries within 48 to 72 hours. Our business hours are Monday to Friday, from 10:00 AM to 6:00 PM.
FAQ
Get quick answers to your most common questions!
Do you ship overseas?
Yes, we ship worldwide. Currently, we deliver to over 50 countries.
Free shipping is available for orders over €75.
Shipping costs, if applicable, will be calculated at checkout.
We run special offers throughout the year, so stay tuned for exclusive deals!
How long does it take for delivery?
Orders are processed on average within 24 to 48 hours.
Delivery usually takes around 4 to 10 business days, depending on your location.
All orders come with tracking information, which will be sent to your email once your order has been dispatched.
Do you ship to my country?
If you are able to complete your checkout, we can deliver to your country.
Countries we do not ship to are automatically restricted at checkout.
What is your returns policy?
You can return a product for any reason within 14 days, no questions asked. However, the customer is responsible for the return shipping costs.
Need a different size or model?
Feel free to contact us — we’re happy to assist you!
What payment methods do you accept?
We currently offer the following trusted payment methods: all major credit cards, PayPal, Amazon Pay, Google Pay, Apple Pay, and Shop Pay.
We also support local bank transfer options like iDEAL and Bancontact, as well as Klarna for Pay Later instalments.